Shipping policy

Last Updated: November 6, 2023

Domestic Shipping

We offer free shipping to the United States and Puerto Rico for all orders above $99 USD. Packages are typically shipped via USPS Priority Mail or Parcel Select, however we reserve the right to choose exact shipment method on a per order basis.

International Shipping

The shipping method will be chosen and calculated during checkout.

For packages shipped internationally, the purchaser is responsible for paying VAT. International orders will not be refunded if the buyer refuses to pay VAT.

Due to service disruptions, we've had to temporarily suspend shipment to the following locations:

Afghanistan
Belarus
Brunei
Laos
Myanmar
Niue
Russia
Sudan
Syria
Yemen

Additionally, please be aware that due to service disruptions, shipping times may be extended in the following locations:

Australia
Canada
China
France
Great Britain
Hong Kong
Israel
Japan
Korea
New Zealand
Singapore
Spain
Sweden
Switzerland
Thailand

Checking the Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also utilize the Route App to visually track your package and receive real-time notifications on its estimated delivery.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@singularsound.com with your name and order number, and we will look into it for you.

NOTE: International orders may take longer to arrive due to customs delays.

Refunds, Returns, and Exchanges

We accept returns up to 60 days after delivery.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@singularsound.com with your order number and a photo of the item’s condition.

If you have any further questions, read our full return policy here, or contact us at support@singularsound.com.