60 day satisfaction guarantee

Free shipping for domestic orders over $99

Two year warranty



Last Updated: April 5th, 2022

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return/refund. This policy is only valid for orders placed on singularsound.com, not third party retailers.

To start a return, you can contact us at support@singularsound.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@singularsound.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds are only available to customers who purchase from singularsound.com, not third party retailers. All refunds will be for the full value of the order, but will not include shipping costs to or from the customer.

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International orders will not be refunded if the buyer refuses to pay VAT.

7950 NW 53rd Street, Suite 337, Miami, FL 33166